First-Line Supervisors of Personal Service Workers

Does this career fit your work personality?

Begin The Career Assessment Test
?
FIT Score
?
?
?
?
Discover your work personality strengths.
This is a Premium Feature X Find your
  • Best Fitting Careers
  • Work Personality Strengths
  • Work Style Preferences
  • and more
Job Outlook:
None
Education: High school diploma or equivalent
Salary
High: $69,690.00
Average: $47,330.00
Hourly
Average: $22.75

What they do:

Supervise and coordinate activities of personal service workers.

On the job, you would:

  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Train workers in proper operational procedures and functions and explain company policies.

Personality

A3 Your Strengths Importance

Characteristics of this Career

94% Dependability  -  Job requires being reliable, responsible, and dependable, and fulfilling obligations.
93% Attention to Detail  -  Job requires being careful about detail and thorough in completing work tasks.
92% Concern for Others  -  Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
91% Integrity  -  Job requires being honest and ethical.
90% Self-Control  -  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
89% Cooperation  -  Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
86% Independence  -  Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
84% Social Orientation  -  Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
84% Stress Tolerance  -  Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
82% Adaptability/Flexibility  -  Job requires being open to change (positive or negative) and to considerable variety in the workplace.
81% Leadership  -  Job requires a willingness to lead, take charge, and offer opinions and direction.
80% Initiative  -  Job requires a willingness to take on responsibilities and challenges.
79% Innovation  -  Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
77% Analytical Thinking  -  Job requires analyzing information and using logic to address work-related issues and problems.
75% Achievement/Effort  -  Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
69% Persistence  -  Job requires persistence in the face of obstacles.
A3 Your Strengths Importance

Strengths

100% Enterprising  -  Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
67% Conventional  -  Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
61% Social  -  Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
A3 Your Strengths Importance

Values of the Work Environment

78% Relationships  -  Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
72% Support  -  Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
72% Independence  -  Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Aptitude

A3 Your Strengths Importance

Abilities | Cognitive, Physical, Personality

75% Oral Comprehension  -  The ability to listen to and understand information and ideas presented through spoken words and sentences.
75% Oral Expression  -  The ability to communicate information and ideas in speaking so others will understand.
72% Written Comprehension  -  The ability to read and understand information and ideas presented in writing.
72% Problem Sensitivity  -  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
69% Speech Clarity  -  The ability to speak clearly so others can understand you.
66% Speech Recognition  -  The ability to identify and understand the speech of another person.

Job Details

Responsibilities
Assign duties or work schedules to employees.
Inspect facilities.
Inspect equipment to ensure proper functioning.
Explain regulations, policies, or procedures.
Train service staff.
Evaluate employee performance.
Maintain knowledge of business operations.
Explain regulations, policies, or procedures.
Resolve customer complaints or problems.
Order materials, supplies, or equipment.
Evaluate employee performance.
Perform human resources activities.
Maintain professional knowledge or certifications.
Promote products, services, or programs.
Resolve customer complaints or problems.
Prepare employee work schedules.
Supervise service workers.
Report information to managers or other personnel.
Investigate work related complaints to determine corrective actions.
A3 Your Strengths Importance

Attributes & Percentage of Time Spent

99% Contact With Others  -  How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
96% Indoors, Environmentally Controlled  -  How often does this job require working indoors in environmentally controlled conditions?
93% Telephone  -  How often do you have telephone conversations in this job?
92% Work With Work Group or Team  -  How important is it to work with others in a group or team in this job?
92% Face-to-Face Discussions  -  How often do you have to have face-to-face discussions with individuals or teams in this job?
87% Physical Proximity  -  To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
86% Responsibility for Outcomes and Results  -  How responsible is the worker for work outcomes and results of other workers?
85% Freedom to Make Decisions  -  How much decision making freedom, without supervision, does the job offer?
83% Coordinate or Lead Others  -  How important is it to coordinate or lead others in accomplishing work activities in this job?
83% Frequency of Decision Making  -  How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
82% Deal With External Customers  -  How important is it to work with external customers or the public in this job?
79% Structured versus Unstructured Work  -  To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
79% Impact of Decisions on Co-workers or Company Results  -  What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?
77% Time Pressure  -  How often does this job require the worker to meet strict deadlines?
72% Importance of Being Exact or Accurate  -  How important is being very exact or highly accurate in performing this job?
70% Electronic Mail  -  How often do you use electronic mail in this job?
68% Responsible for Others' Health and Safety  -  How much responsibility is there for the health and safety of others in this job?
A3 Your Strengths Importance

Tasks & Values

89% Making Decisions and Solving Problems  -  Analyzing information and evaluating results to choose the best solution and solve problems.
87% Communicating with Supervisors, Peers, or Subordinates  -  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
87% Getting Information  -  Observing, receiving, and otherwise obtaining information from all relevant sources.
83% Establishing and Maintaining Interpersonal Relationships  -  Developing constructive and cooperative working relationships with others, and maintaining them over time.
78% Organizing, Planning, and Prioritizing Work  -  Developing specific goals and plans to prioritize, organize, and accomplish your work.
77% Identifying Objects, Actions, and Events  -  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
75% Evaluating Information to Determine Compliance with Standards  -  Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
71% Performing Administrative Activities  -  Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
67% Resolving Conflicts and Negotiating with Others  -  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
67% Judging the Qualities of Objects, Services, or People  -  Assessing the value, importance, or quality of things or people.
65% Training and Teaching Others  -  Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Getting Started

Education:
34%
Bachelor's Degree
22%
Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)

Information provided by CareerFitter, LLC and other sources.

Sections of this page includes information from the O*NET 27.3 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license.

CareerFitter, LLC has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.