Education:
45%
Bachelor's Degree
16%
Some College Courses
First-Line Supervisors of Non-Retail Sales Workers
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Job Outlook:
None
Education:
High school diploma or equivalent
Salary
High:
$161,690.00
Average:
$96,890.00
Hourly
Average:
$46.58
What they do:
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
On the job, you would:
- Monitor sales staff performance to ensure that goals are met.
- Provide staff with assistance in performing difficult or complicated duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
Personality
| A3 | Your Strengths | Importance |
Characteristics of this Career |
|---|---|---|---|
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87% | Integrity - Job requires being honest and ethical. | |
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87% | Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. | |
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86% | Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. | |
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83% | Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction. | |
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77% | Initiative - Job requires a willingness to take on responsibilities and challenges. | |
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74% | Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. | |
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73% | Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. | |
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72% | Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations. | |
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71% | Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. | |
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71% | Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. | |
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70% | Persistence - Job requires persistence in the face of obstacles. | |
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66% | Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems. |
| A3 | Your Strengths | Importance |
Strengths |
|---|---|---|---|
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100% | Enterprising - Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law. | |
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72% | Conventional - Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources. |
| A3 | Your Strengths | Importance |
Values of the Work Environment |
|---|---|---|---|
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72% | Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. | |
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70% | Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. | |
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67% | Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. | |
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67% | Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. |
Aptitude
| A3 | Your Strengths | Importance |
Abilities | Cognitive, Physical, Personality |
|---|---|---|---|
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75% | Speech Recognition - The ability to identify and understand the speech of another person. | |
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75% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. | |
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75% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. | |
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72% | Speech Clarity - The ability to speak clearly so others can understand you. | |
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69% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |
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69% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. | |
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69% | Written Comprehension - The ability to read and understand information and ideas presented in writing. | |
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66% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |
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66% | Near Vision - The ability to see details at close range (within a few feet of the observer). |
Job Details
Responsibilities
Monitor sales activities.
Supervise sales or support personnel.
Explain technical product or service information to customers.
Answer customer questions about goods or services.
Monitor sales activities.
Supervise sales or support personnel.
Train sales personnel.
Develop marketing plans or strategies.
Assign duties or work schedules to employees.
Discuss design or technical features of products or services with technical personnel.
Prepare financial documents, reports, or budgets.
Establish operational policies.
Examine condition of property or products.
Analyze market conditions or trends.
Gather customer or product information to determine customer needs.
Contact current or potential customers to promote products or services.
Maintain records of sales or other business transactions.
Coordinate sales campaigns.
Prepare sales or other contracts.
Purchase stocks of merchandise or supplies.
Monitor inventories of products or materials.
Examine condition of property or products.
| A3 | Your Strengths | Importance |
Attributes & Percentage of Time Spent |
|---|---|---|---|
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100% | Electronic Mail - How often do you use electronic mail in this job? | |
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99% | Telephone - How often do you have telephone conversations in this job? | |
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98% | Face-to-Face Discussions - How often do you have to have face-to-face discussions with individuals or teams in this job? | |
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93% | Contact With Others - How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? | |
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92% | Work With Work Group or Team - How important is it to work with others in a group or team in this job? | |
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91% | Indoors, Environmentally Controlled - How often does this job require working indoors in environmentally controlled conditions? | |
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91% | Time Pressure - How often does this job require the worker to meet strict deadlines? | |
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90% | Impact of Decisions on Co-workers or Company Results - What results do your decisions usually have on other people or the image or reputation or financial resources of your employer? | |
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89% | Coordinate or Lead Others - How important is it to coordinate or lead others in accomplishing work activities in this job? | |
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89% | Frequency of Decision Making - How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? | |
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86% | Responsibility for Outcomes and Results - How responsible is the worker for work outcomes and results of other workers? | |
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81% | Deal With External Customers - How important is it to work with external customers or the public in this job? | |
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81% | Importance of Being Exact or Accurate - How important is being very exact or highly accurate in performing this job? | |
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80% | Structured versus Unstructured Work - To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? | |
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76% | Freedom to Make Decisions - How much decision making freedom, without supervision, does the job offer? | |
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73% | Letters and Memos - How often does the job require written letters and memos? | |
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68% | Spend Time Sitting - How much does this job require sitting? | |
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67% | Importance of Repeating Same Tasks - How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job? | |
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94% | Duration of Typical Work Week - Number of hours typically worked in one week. |
| A3 | Your Strengths | Importance |
Tasks & Values |
|---|---|---|---|
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89% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. | |
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85% | Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. | |
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85% | Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. | |
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85% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. | |
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85% | Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. | |
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82% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. | |
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81% | Working with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. | |
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80% | Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. | |
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76% | Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them. | |
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72% | Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks. | |
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71% | Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. | |
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71% | Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. | |
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70% | Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others. | |
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69% | Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. | |
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69% | Communicating with People Outside the Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. | |
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69% | Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. | |
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69% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. | |
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69% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. | |
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69% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. | |
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68% | Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions. | |
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68% | Judging the Qualities of Objects, Services, or People - Assessing the value, importance, or quality of things or people. |