Waiter or Waitress

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Salary Range: Less than $30,000

Average Hourly: $ 10.47

Education: No formal educational credential

Number of Jobs: 2634600

Jobs Added to 2029: 170200

Growth: As fast as average



Go here to see salary and job data specific to the United Kingdom.

What Waiters and Waitresses Do

Waiters and waitresses take orders and serve food and beverages to customers in dining establishments.

Duties

Waiters and waitresses typically do the following:

  • Greet customers, present menus, and explain daily specials to customers
  • Answer questions related to the menu and offer item suggestions
  • Take food and beverage orders from customers
  • Relay food and beverage orders to the kitchen staff
  • Prepare drinks and food garnishes
  • Carry trays of food or drinks from the kitchen to the dining tables
  • Remove dirty dishes and glasses, and clean tables after customers finish meals
  • Prepare itemized checks and take payments from customers
  • Set up dining areas, refill condiments, and stock service areas

Waiters and waitresses, also called servers, are responsible for ensuring that customers have a satisfying dining experience. The specific duties of servers vary with the establishment in which they work.

In casual-dining restaurants that offer simple menu items, such as salads, soups, and sandwiches, servers provide fast, efficient, and courteous service. In fine-dining restaurants, where more complicated meals are typically prepared and served over several courses, waiters and waitresses emphasize personal, attentive treatment at a more leisurely pace. For example, they may offer a wine recommendation with certain foods.

Servers may meet with chefs before each shift to discuss the menu or specials, review ingredients for potential food allergies, or talk about any food safety concerns. They also discuss coordination between the kitchen and the dining room and review any customer service issues from the previous day or shift.

In establishments where alcohol is served, waiters and waitresses verify the age of customers and ensure that they meet legal requirements for the purchase of alcohol.

Work Environment

Waiters and waitresses work in restaurants, bars, hotels, and other food-serving and drinking establishments. Work schedules include early mornings, late evenings, weekends, and holidays. Many work part time. During busy hours, they may be under pressure to serve customers quickly and efficiently.

Work Environment Details

Waiters and waitresses held about 2.6 million jobs in 2018. The largest employers of waiters and waitresses were as follows:

Restaurants and other eating places 81%
Traveler accommodation 6
Arts, entertainment, and recreation 4

Waiters and waitresses are on their feet most of the time and often carry heavy trays of food, dishes, and drinks. The work can be hectic and fast-paced. During busy dining periods, they may be under pressure to serve customers quickly and efficiently. They must be able to work well as a team with kitchen staff to ensure that customers receive prompt service.

Because waiters and waitresses are the front line of customer service in food-service and drinking establishments, appearance is important. Those who work in fine-dining and upscale restaurants may be required to wear uniforms.

Work Schedules

Many waiters and waitresses work part time. Many work early mornings, late evenings, weekends, and holidays. This is especially true for those who work in full-service restaurants, which employ the vast majority of waiters and waitresses.

In establishments that offer seasonal employment, waiters and waitresses may be employed for only a few months each year.

Job Outlook

Employment of waiters and waitresses is projected to grow 6 percent from 2018 to 2028, about as fast as the average for all occupations. Job prospects are expected to be very good because of the many workers who leave their jobs each year. Candidates seeking employment at upscale restaurants may face strong competition for jobs.

How to Become a Waiter or Waitress

Most waiters and waitresses learn through short-term on-the-job training. No formal education or previous work experience is required to enter the occupation.

Most states require workers who serve alcoholic beverages to be at least 18 years of age, but some states require servers to be older. Waiters and waitresses who serve alcohol must be familiar with state and local laws concerning the sale of alcoholic beverages.

Education

No formal education is required to become a waiter or waitress.

Training

Most waiters and waitresses learn through short-term on-the-job-training, usually lasting a few weeks. Trainees typically work with an experienced waiter or waitress, who teaches them basic serving techniques.

Some full-service restaurants provide new employees with some form of classroom training in combination with periods of on-the-job work experience. These training programs communicate the operating philosophy of the restaurant, help new servers establish a rapport with other staff, teach serving techniques, and instill a desire to work as a team. They also discuss customer service situations and the proper ways to handle unpleasant circumstances or unruly customers.

Training for waiters and waitresses in establishments that serve alcohol typically involves learning state and local laws concerning the sale of alcoholic beverages. Some states, counties, and cities mandate the training, which typically lasts a few hours and can be taken online or in-house.

Some states may require that any staff who handle food need to take training related to the safe handling of food.

Important Qualities

Communication skills. Waiters and waitresses must listen carefully to customers’ specific requests, ask questions, and relay the information to the kitchen staff, so that orders are prepared to the customers’ satisfaction.

Customer-service skills. Waiters and waitresses spend most of their work time serving customers. They should be friendly and polite and be able to develop a rapport with customers.

Detail oriented. Waiters and waitresses must record customers’ orders accurately. They need to be able to recall the details of each order and match the food or drink orders to the correct customers.

Physical stamina. Waiters and waitresses spend hours on their feet carrying trays, dishes, and drinks.

Physical strength. Waiters and waitresses need to be able to lift and carry trays or materials that can weigh up to 50 pounds.

United Kingdom Job Data

Source:

Suggested citation:

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Waiters and Waitresses,
on the Internet at https://www.bls.gov/ooh/food-preparation-and-serving/waiters-and-waitresses.htm (visited ).