Retail Sales Worker
Retail Sales Worker
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What Retail Sales Workers Do
Retail sales workers help customers find products they want and process customers’ payments. There are two types of retail sales workers: retail salespersons, who sell retail merchandise, such as clothing, furniture, and automobiles; and parts salespersons, who sell spare and replacement parts and equipment, especially car parts.
Duties
Retail sales workers typically do the following:
- Greet customers and offer them assistance
- Recommend merchandise based on customers’ wants and needs
- Explain the use and benefit of merchandise to customers
- Answer customers’ questions
- Show how merchandise works, if applicable
- Add up customers’ total purchases and accept payment
- Inform customers about current sales, promotions, and policies about payments and exchanges
The following are examples of types of retail sales workers:
Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise.
In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale, which typically involves operating cash registers.
After taking payment for the purchases, retail salespersons may bag or package the purchases.
Depending on the hours they work, retail salespersons may have to open or close cash registers. This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers. They may also make deposits at a cash office.
For information about other workers who receive and disburse money, see the profile on cashiers.
In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays.
For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills. For example, those who sell cars must be able to explain the features of various models, manufacturers’ specifications, different types of options on the car, financing available, and the details of associated warranties.
In addition, retail sales workers must recognize security risks and thefts and understand their organization’s procedures for handling thefts, which may include notifying security guards or calling police.
Parts salespersons sell spare and replacement parts and equipment, especially car parts. Most work in either automotive parts stores or automobile dealerships. They take customers’ orders, inform customers of part availability and price, and take inventory.
Work Environment
Parts salespersons held about 266,100 jobs in 2022. The largest employers of parts salespersons were as follows:
| Automotive parts, accessories, and tire retailers | 44% |
| Automobile dealers | 21 |
| Wholesale trade | 20 |
| Repair and maintenance | 5 |
| Other motor vehicle dealers | 4 |
Retail salespersons held about 3.8 million jobs in 2022. The largest employers of retail salespersons were as follows:
| Clothing, clothing accessories, shoe, and jewelry retailers | 17% |
| General merchandise retailers | 17 |
| Sporting goods, hobby, musical instrument, book, and miscellaneous retailers | 15 |
| Building material and garden equipment and supplies dealers | 13 |
| Furniture, home furnishings, electronics, and appliance retailers | 8 |
Most retail sales work is performed in clean, well-lit stores. Retail sales workers spend most of their time interacting with customers, answering questions, and assisting them with purchases.
Workers often stand for long periods and may need permission from a supervisor to leave the sales floor. If they sell items such as cars, plants, or lumberyard materials, they may work outdoors.
Work Schedules
Many sales workers work evenings and weekends, particularly during holidays and other peak sales periods. Because the end-of-year holiday season is often the busiest time for retail stores, many employers limit retail sales workers’ use of vacation time between November and the beginning of January.
Some retail salespersons work part time.
Getting Started
How to Become a Retail Sales Worker
Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.
Education
Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.
Training
Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.
During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.
Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell auto parts may be instructed on the technical functions of various parts, in addition to sales technique.
Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.
Advancement
Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.
As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items, such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and excellent sales skills.
Job Outlook
Overall employment of retail sales workers is projected to decline 2 percent from 2022 to 2032.
Despite declining employment, about 563,000 openings for retail sales workers are projected each year, on average, over the decade. All of those openings are expected to result from the need to replace workers who transfer to other occupations or exit the labor force, such as to retire.
Employment
The increase in online sales is expected to continue over the projections decade, limiting growth in the number of physical retail stores and reducing demand for retail sales workers. Projected employment of retail sales workers varies by occupation (see table).
Competition from e-commerce is expected to reduce demand for retail salespersons. However, brick-and-mortar retail stores may increase their emphasis on customer service as a way to compete with online sellers. And cost pressures may lead retailers to hire workers who can perform a broad range of tasks, such as helping customers find items, operating a cash register, and restocking shelves. Because retail salespersons provide this versatile range of services, and because many consumers are still expected to visit physical stores, retail salespersons should continue to be needed to help customers and to complete sales.
Demand for car parts and parts salespersons is expected to continue as growing numbers of older cars require repairs. Moreover, demand for ride-hailing services has shifted some public transportation use back to automobiles services, further adding to the need for car parts in upkeep and maintenance, which should support demand for parts salespersons.
Contacts for More Information
For more information about the retail industry, visit
Retail Industry Leaders Association
For more information about training for a career in automobile sales, visit
National Automobile Dealers Association
Occupational Requirements Survey
For a profile highlighting selected BLS data on occupational requirements, see
Retail salespersons (PDF)
Similar Occupations
This table shows a list of occupations with job duties that are similar to those of retail sales workers.
| Occupation | Job Duties | Entry-Level Education | Median Annual Pay, May 2022 | |
|---|---|---|---|---|
|
Cashiers |
Cashiers process payments from customers purchasing goods and services. |
No formal educational credential | $28,240 |
|
Customer Service Representatives |
Customer service representatives interact with customers to handle complaints, process orders, and answer questions. |
High school diploma or equivalent | $37,780 |
|
Information Clerks |
Information clerks perform routine clerical duties, maintain records, collect data, and provide information to customers. |
See How to Become One | $38,710 |
|
Insurance Sales Agents |
Insurance sales agents contact potential customers and sell one or more types of insurance. |
High school diploma or equivalent | $57,860 |
|
Real Estate Brokers and Sales Agents |
Real estate brokers and sales agents help clients buy, sell, and rent properties. |
High school diploma or equivalent | $52,030 |
|
Sales Engineers |
Sales engineers sell complex scientific and technological products or services to businesses. |
Bachelor's degree | $108,530 |
|
Securities, Commodities, and Financial Services Sales Agents |
Securities, commodities, and financial services sales agents connect buyers and sellers in financial markets. |
Bachelor's degree | $67,480 |
|
Wholesale and Manufacturing Sales Representatives |
Wholesale and manufacturing sales representatives sell goods for wholesalers or manufacturers to businesses, government agencies, and other organizations. |
See How to Become One | $67,750 |
|
Food and Beverage Serving and Related Workers |
Food and beverage serving and related workers take and prepare orders, clear tables, and do other tasks associated with providing food and drink to customers. |
No formal educational credential | $28,130 |
|
Sales Managers |
Sales managers direct organizations' sales teams. |
Bachelor's degree | $130,600 |