Education:
34%
Bachelor's Degree
26%
Associate's Degree (or other 2-year degree)
Tax Examiner or Collector, or Revenue Agent
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Job Outlook:
Little or no change
Education:
Bachelor's degree
Work From Home
Salary
High:
$107,120.00
Average:
$64,410.00
Hourly
Average:
$30.97
What they do:
Determine tax liability or collect taxes from individuals or business firms according to prescribed laws and regulations.
On the job, you would:
- Participate in informal appeals hearings on contested cases from other agents.
- Send notices to taxpayers when accounts are delinquent.
- Confer with taxpayers or their representatives to discuss the issues, laws, and regulations involved in returns, and to resolve problems with returns.
Important Qualities
Analytical skills. Tax examiners and revenue agents must be able to identify questionable claims for credits and deductions and determine if claims are lawful.
Communication skills. Tax collectors must be able to clearly explain complex details, especially about sensitive information, in their work with the public.
Detail oriented. Tax examiners and revenue agents verify the accuracy of each entry on the tax returns they review. Therefore, it is important that they pay attention to detail.
Interpersonal skills. Tax collectors must be comfortable interacting with people. When pursuing overdue accounts, tax collectors should be firm and composed.
Math skills. Tax collectors and revenue agents deal with numbers daily and must be comfortable with arithmetic. They also need to analyze, compare, and interpret facts and figures.
Organizational skills. Tax examiners and revenue agents may work with multiple returns and a variety of financial documents. Keeping the various pieces of information organized is essential.
Personality
| A3 | Your Strengths | Importance |
Characteristics of this Career |
|---|---|---|---|
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92% | Integrity - Job requires being honest and ethical. | |
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91% | Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. | |
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89% | Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. | |
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86% | Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. | |
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85% | Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. | |
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83% | Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations. | |
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82% | Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems. | |
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82% | Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. | |
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76% | Initiative - Job requires a willingness to take on responsibilities and challenges. | |
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72% | Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. | |
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72% | Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. | |
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67% | Persistence - Job requires persistence in the face of obstacles. | |
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66% | Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
| A3 | Your Strengths | Importance |
Strengths |
|---|---|---|---|
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100% | Conventional - Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources. | |
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78% | Enterprising - Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law. |
Aptitude
| A3 | Your Strengths | Importance |
Abilities | Cognitive, Physical, Personality |
|---|---|---|---|
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75% | Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. | |
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75% | Written Comprehension - The ability to read and understand information and ideas presented in writing. | |
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75% | Oral Expression - The ability to communicate information and ideas in speaking so others will understand. | |
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75% | Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. | |
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75% | Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | |
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75% | Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | |
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72% | Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. | |
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69% | Speech Recognition - The ability to identify and understand the speech of another person. | |
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69% | Speech Clarity - The ability to speak clearly so others can understand you. | |
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69% | Near Vision - The ability to see details at close range (within a few feet of the observer). | |
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66% | Written Expression - The ability to communicate information and ideas in writing so others will understand. |
Job Details
Responsibilities
Correspond with customers to answer questions or resolve complaints.
Collect payments for goods or services.
Update knowledge of legal or regulatory environments.
Document information related to legal proceedings.
Explain regulations, policies, or procedures.
Correspond with customers to answer questions or resolve complaints.
Inform individuals or organizations of status or findings.
Inform individuals or organizations of status or findings.
Verify accuracy of financial information.
Examine financial records.
Examine financial records.
Examine financial records.
Maintain data in information systems or databases.
Examine financial records.
Examine financial records or processes.
Examine financial records.
Inform individuals or organizations of status or findings.
Verify accuracy of records.
Assess financial status of clients.
Develop financial plans for clients.
Communicate with government agencies.
Negotiate agreements to resolve disputes.
Collect evidence for legal proceedings.
Prepare legal or investigatory documentation.
Oversee business processes.
Communicate with government agencies.
Gather financial records.
Examine financial records.
Develop financial analysis methods.
Advise others on financial matters.
Testify at legal or legislative proceedings.
| A3 | Your Strengths | Importance |
Attributes & Percentage of Time Spent |
|---|---|---|---|
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99% | Importance of Being Exact or Accurate - How important is being very exact or highly accurate in performing this job? | |
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98% | Electronic Mail - How often do you use electronic mail in this job? | |
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97% | Indoors, Environmentally Controlled - How often does this job require working indoors in environmentally controlled conditions? | |
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93% | Spend Time Sitting - How much does this job require sitting? | |
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89% | Telephone - How often do you have telephone conversations in this job? | |
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88% | Deal With External Customers - How important is it to work with external customers or the public in this job? | |
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88% | Contact With Others - How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? | |
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81% | Work With Work Group or Team - How important is it to work with others in a group or team in this job? | |
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80% | Importance of Repeating Same Tasks - How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job? | |
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80% | Impact of Decisions on Co-workers or Company Results - What results do your decisions usually have on other people or the image or reputation or financial resources of your employer? | |
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78% | Freedom to Make Decisions - How much decision making freedom, without supervision, does the job offer? | |
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78% | Structured versus Unstructured Work - To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? | |
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78% | Face-to-Face Discussions - How often do you have to have face-to-face discussions with individuals or teams in this job? | |
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77% | Frequency of Decision Making - How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? | |
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76% | Letters and Memos - How often does the job require written letters and memos? | |
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69% | Time Pressure - How often does this job require the worker to meet strict deadlines? | |
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65% | Deal With Unpleasant or Angry People - How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements? |
| A3 | Your Strengths | Importance |
Tasks & Values |
|---|---|---|---|
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97% | Communicating with People Outside the Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. | |
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94% | Working with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. | |
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94% | Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. | |
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89% | Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. | |
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87% | Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. | |
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84% | Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. | |
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83% | Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. | |
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81% | Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. | |
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79% | Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. | |
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76% | Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. | |
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75% | Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. | |
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70% | Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used. | |
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69% | Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. | |
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68% | Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. | |
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66% | Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |
What Tax Examiners and Collectors, and Revenue Agents Do
Tax examiners and collectors, and revenue agents are responsible for ensuring that individuals and businesses pay the taxes they owe.
Tax examiners and collectors, and revenue agents determine how much is owed in taxes and collect tax from individuals and businesses on behalf of federal, state, and local governments. They review tax returns, conduct audits, identify taxes owed, and collect overdue tax payments.
Duties
Tax examiners and collectors, and revenue agents typically do the following:
- Review filed tax returns to determine whether credits and deductions claimed are allowed by law
- Contact taxpayers to address problems and to request supporting documentation
- Conduct field audits and investigations of income tax returns to verify information or to update tax liabilities
- Evaluate financial information, using their understanding of accounting procedures and knowledge of changes to tax laws and regulations
- Keep records on each active case including telephone numbers and actions taken
- Notify taxpayers of overpayment or underpayment and issue a refund or request additional payment
Tax examiners and collectors, and revenue agents ensure that individuals and businesses pay the appropriate amount of taxes owed, as prescribed by laws and regulations. In addition to verifying that tax returns are filed correctly, they follow up with taxpayers whose returns are questionable or who owe more money.
Different levels of government collect different types of taxes. The federal government's Internal Revenue Service (IRS) deals primarily with business and personal income taxes. State governments collect income and sales taxes. Local governments collect property and sales taxes.
Because some states base income taxes on taxpayers’ reported federal income, tax examiners working for the federal government report to the states any adjustments or corrections they make. State tax examiners then determine whether the adjustments affect the state taxpayer liability.
Tax examiners and collectors, and revenue agents have different duties and responsibilities:
Tax examiners typically deal with simple tax returns filed by individual taxpayers who claim few deductions and by small businesses. Tax examiners also may contact individual taxpayers in order to resolve outstanding problems with their returns.
Much of a tax examiner’s job involves making sure that tax credits and deductions claimed by taxpayers are lawful. If a taxpayer owes additional taxes, tax examiners adjust the total amount by assessing fees, interest, and penalties and then notify the taxpayer of the total amount owed.
Revenue agents, called internal revenue agents in the IRS, specialize in tax-related accounting. Like tax examiners, they review returns for accuracy. However, revenue agents handle the complex tax returns of large businesses and corporations.
Some experienced revenue agents focus exclusively on a particular area, such as multinational business. Regardless of their specialty, revenue agents must keep up to date with changes in tax laws and regulations.
Tax collectors, also called internal revenue officers in the IRS, deal with overdue accounts. The process of collecting an overdue payment starts with the revenue agent or tax examiner sending a report to the taxpayer. If the taxpayer makes no effort to pay, the case is assigned to a tax collector.
When a tax collector takes a case, he or she first sends a notice to the taxpayer. The tax collector then works with the taxpayer to settle the debt. Settlement may involve setting up a plan in which the amount owed is paid back in small amounts over time.
When delinquent taxpayers claim that they cannot pay their taxes, collectors investigate and verify the claims. Tax collectors research information on taxpayer financial statements or mortgages and locate taxpayer-owned items of value through third parties, such as local departments of motor vehicles. Ultimately, they must decide whether the IRS should place a lien—a claim on an asset such as a bank account, real estate, or an automobile—to settle a debt. Tax collectors also have the authority to garnish wages—that is, take a portion of earned wages—to collect taxes owed.
Work Environment
Tax examiners and collectors, and revenue agents held about 55,000 jobs in 2022. The largest employers of tax examiners and collectors, and revenue agents were as follows:
| Federal government | 44% |
| State government, excluding education and hospitals | 36 |
| Local government, excluding education and hospitals | 18 |
Tax examiners and collectors, and revenue agents work primarily in an office setting; others spend most of their time conducting field audits in taxpayers’ homes or places of business.
Work Schedules
Most tax examiners and collectors, and revenue agents work full time.
Getting Started
How to Become a Tax Examiner or Collector, or Revenue Agent
Most tax examiners and collectors, and revenue agents need a bachelor’s degree in accounting or a related field.
Tax examiners and collectors, and revenue agents typically need a bachelor’s degree in accounting or a related field. However, the required level of education and experience varies with the position and employer.
Education
Tax examiners and collectors, and revenue agents typically need a bachelor’s degree in accounting or a related field, such as business. For some jobs, work experience may substitute for a degree.
Candidates for tax examiner and collector positions at the Internal Revenue Service (IRS) may qualify with a bachelor’s degree in any field of study or with specialized experience, or with a combination of education and experience. Internal revenue agents at the IRS generally need a bachelor’s degree in accounting; a combination of education and experience equivalent to a major in accounting; or a Certified Public Accountant (CPA) certificate.
Training
Newly hired tax examiners and collectors, and revenue agents typically receive on-the-job training that lasts between 1 month and 1 year. These workers also must keep current with changes to the tax code and in enforcement and collection procedures.
Work Experience in a Related Occupation
Some employers accept work experience as a substitute for education. For example, employers may hire tax examiners and revenue agents who have experience as accountants or bookkeepers, or they may hire tax collectors who have experience working as bill and account collectors, customer service representatives, or credit checkers.
Advancement
Tax examiners who review individual tax returns may advance to revenue agent positions, working on more complex business returns.
Tax examiners and collectors, and revenue agents who demonstrate leadership skills and a thorough knowledge of tax collection activities may advance to supervisory or managerial positions.
Job Outlook
Employment of tax examiners and collectors, and revenue agents is projected to show little or no change from 2022 to 2032.
Despite limited employment growth, about 4,100 openings for tax examiners and collectors, and revenue agents are projected each year, on average, over the decade. Most of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.
Employment
Employment of these workers will depend primarily on future changes to federal, state, and local government budgets. Because the salaries of tax examiners and collectors, and revenue agents are paid with public funds, budgetary constraints may directly impact governments' ability to hire these workers and, in turn, affect employment growth.
Contacts for More Information
For more information about careers with your state or local government, contact the appropriate office of taxation.
For more information about careers at the Internal Revenue Service (IRS), visit
For more information about Office of Personnel Management (OPM) requirements for the federal accounting and budget occupational series, which includes tax-related occupations, visit
Similar Occupations
This table shows a list of occupations with job duties that are similar to those of tax examiners and collectors, and revenue agents.
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|---|---|---|---|---|
|
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Bachelor's degree | $78,000 |
|
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|
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|
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Bachelor's degree | $96,220 |
|
Financial Managers |
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Bachelor's degree | $139,790 |
|
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|
Personal Financial Advisors |
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|
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|
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|
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